Apple Leak Shows How It Decides To Repair Or Replace iPhones

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A new leaked warranty guide for Apple iPhones shows how the company determines which iPhones are eligible for repair under warranty. Conditions are outlined for in-warranty repair, out-of-warranty repair, and devices categorized as “ineligible” due to damage or unauthorized modification. The 22-page guide is dated March 3, 2017 and was leaked recently to Dropbox, reports Business Insider. Called the “Visual/Mechanical Inspection Guide” (VMI) the document covers the iPhone 6, 6 Plus, 6S, 6S Plus, 7, and 7 Plus. The types of damage that Apple covers under its warranty service includes debris under display glass or pixel anomaly, a misalignment of the FaceTime camera foam, or a single hairline crack to the front glass without an impact point. The VMI notes that devices with these types of impairments are covered regardless of any accidental or liquid damage.

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