mercredi 13 janvier 2021

Epson Printer "Mismatch between the paper type..."

Bought a new Epson ET-2720 printer which features a small message display. Any time I select photo paper for printing, the Epson print utility tells me: "Mismatch between the paper type settings on your computer and the printer." The printer then refuses to print because of the "mismatch."

I called Epson for clarification and their explanation, as best as I can understand, is that I have to first choose the paper type through the print utility on my computer, and then choose it again using the printer's physical panel. I asked them why the printer is expecting any type of paper at all and they could not answer. They explained that by selecting "over-ride" I can force it to print. That does work, but seems a terrible solution.

Normally, these types of problems are easy to solve because you can simply search for the error message online. This message appears once on Google search.

Any insight appreciated.


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