Issue with activation Lock

My father-in-law has had issue with his iPad that wouldn’t accept any passcodes. He tried erasing and restoring it through iTunes, but, in the process, can’t get past the “Activation Lock.” I suggested he log into iCloud.com and erase and remove the device. It didn’t seem to appear as a device.

Any suggestions from this point would be much appreciated.

via Canadian Mac Forums at ehMac https://ift.tt/3q67FAc