I have been having issues with my Telus DSL connection for over a year now with it constantly dropping the connection. I have had four repair service visits in the past year and each time the tech declared the modem had failed and replaced it. After each visit it would work for a period of time, but eventually returned to the same old problem.
The latest replacement was a week ago and the connection dropping returned within a day.
Telus called me yesterday to ask how things were going now after I had complained to my rep. I explained that the two lights on the modem, one for internet and one for wifi were both on, but no connection via wifi. Speed test told me they could not locate the ISP. If I then did a hard reset with the boot button on the modem, the connection would resume, but the speed would be different every time. I have the high speed modem shown below, an Actiontec T3200M.
I have what Telus comicly refers to as high speed DSL that gives me 15 down and 1 up max and have been paying $85/month for unlimited data.
The guy who called was obviously Asian and put me on hold for well over 15 minutes while he investigated my complaint. When he returned, he told me he had figured out what the problem was; I had exceeded the connection's bandwidth as we had too many wifi devices. At that very time he told me there were 13 devices connected, too many for the connection to handle.
Bottom line, I needed a faster connection, but Telus cannot provide anything faster in my area due to the old tech in place. He suggested I upgrade to fibre optic when it bacame available and I told him I had applied for that annually for the past two years with no success as they had no lines in the ground.
I don't think our family is a normal user in that our adult daughter has a suite in the basement and is a teacher. She has two laptops, one for school and one personal, ditto for two iPads, one iPhone and one wireless printer. That's six wifi devices.
I myself have an iPhone, laptop, Mac Mini, iPad and two wireless printers. Also a smart TV. Toss in the wife's iPhone and iPad and we total 9 more devices although the Mini is connected via ethernet, yet it neither had a connection.
So what to do? Telus has been my ISP for two decades now and all my email is through them so I am reluctant to change three email addresses tied to my web site. Add to that the difficulty I had with Shaw cable when I used them previous to Telus. Their service sucked.
So, Telus stated they were immediately reducing my monthly fee by $35 effective immediately as compensation.
Anyone else ever literally run out of bandwidth with an ISP in this day and age?
The latest replacement was a week ago and the connection dropping returned within a day.
Telus called me yesterday to ask how things were going now after I had complained to my rep. I explained that the two lights on the modem, one for internet and one for wifi were both on, but no connection via wifi. Speed test told me they could not locate the ISP. If I then did a hard reset with the boot button on the modem, the connection would resume, but the speed would be different every time. I have the high speed modem shown below, an Actiontec T3200M.
I have what Telus comicly refers to as high speed DSL that gives me 15 down and 1 up max and have been paying $85/month for unlimited data.
The guy who called was obviously Asian and put me on hold for well over 15 minutes while he investigated my complaint. When he returned, he told me he had figured out what the problem was; I had exceeded the connection's bandwidth as we had too many wifi devices. At that very time he told me there were 13 devices connected, too many for the connection to handle.
Bottom line, I needed a faster connection, but Telus cannot provide anything faster in my area due to the old tech in place. He suggested I upgrade to fibre optic when it bacame available and I told him I had applied for that annually for the past two years with no success as they had no lines in the ground.
I don't think our family is a normal user in that our adult daughter has a suite in the basement and is a teacher. She has two laptops, one for school and one personal, ditto for two iPads, one iPhone and one wireless printer. That's six wifi devices.
I myself have an iPhone, laptop, Mac Mini, iPad and two wireless printers. Also a smart TV. Toss in the wife's iPhone and iPad and we total 9 more devices although the Mini is connected via ethernet, yet it neither had a connection.
So what to do? Telus has been my ISP for two decades now and all my email is through them so I am reluctant to change three email addresses tied to my web site. Add to that the difficulty I had with Shaw cable when I used them previous to Telus. Their service sucked.
So, Telus stated they were immediately reducing my monthly fee by $35 effective immediately as compensation.
Anyone else ever literally run out of bandwidth with an ISP in this day and age?
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