I live in Thailand & have always bought my Macs directly from Apple. MBP 2015.
Battery swelled & busted the top case 10 days after AppleCare expired. Apple granted me an exception and covered it.
Just a year later, battery has swollen again & popped the bottom plate. Always seems my support calls get routed to Singapore.
Claim for exception has been denied by TWO senior advisors. Told me, after all, my Mac was five years old!
So that's the quality of Macs now?!? A year-old battery manufactured by Apple failed, and they won't cover it!
Does anybody here think kicking this upstairs somehow to Apple Corporate would overrule this decision? Or would they stick to the opinions of their senior advisors?
If anybody has had luck with this approach, I'd love to hear about it.
And if anybody has a somebody in Apple to kick this to, with contact details, I'd be grateful.
Apple is normally hard to reach for feedback. TIA!
Battery swelled & busted the top case 10 days after AppleCare expired. Apple granted me an exception and covered it.
Just a year later, battery has swollen again & popped the bottom plate. Always seems my support calls get routed to Singapore.
Claim for exception has been denied by TWO senior advisors. Told me, after all, my Mac was five years old!
So that's the quality of Macs now?!? A year-old battery manufactured by Apple failed, and they won't cover it!
Does anybody here think kicking this upstairs somehow to Apple Corporate would overrule this decision? Or would they stick to the opinions of their senior advisors?
If anybody has had luck with this approach, I'd love to hear about it.
And if anybody has a somebody in Apple to kick this to, with contact details, I'd be grateful.
Apple is normally hard to reach for feedback. TIA!
via ehMac.ca https://ift.tt/3hkXCkS
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