Hey ehMacers....
I've been trying to remotely troubleshoot a friend's iMac (24-inch, mid-2007, 6gb RAM, ATI Radeon HD 2600 Pro 256mb).
Nearing my wit's end, I thought i'd open it up to suggestions in case I haven't thought of something.
She has been running 10.9.5. Since nothing seemed to improve performance, we upgraded to El Capitan. The computer is running *slightly* better, but still not functional.
The SPOD is pretty much constant.
Non-specific to any particular App.
Mail seems to be the worst affected, but Pages 5 and Photoshop CS4 also unusable, Finder frequently locked up with SPOD.
A wait of anywhere from 30 secs to several minutes before control is returned to user, and then only briefly.
HD is not original: it's a hybrid that was installed a year ago to replace a failed stock HD.
HD has sufficient free space.
Troubleshooting has included removing all USB devices except Apple stock keyboard and a Microsoft scroll mouse (in use since forever, not a new addition - she's given away the stock Apple mouse, so we can't easily rule out that device).
USB hub (old 4-port) was recently replaced with a new 10-port USB 3.0 hub, but the performance issues predate this hardware.
Internet connection is a 50-megabit Cable (Eastlink).
Disk Utility has checked the HD (while in Recovery mode): minor problems reported and fixed; subsequent runs report no problems. SMART status ok.
All software updated.
Malwarebytes run
Examination of /Application Support/, /Internet Plug-ins/ , /LaunchAgents/, Launch Daemons/, /PreferencePanes/, /Startup Items/ show nothing obvious.
System Preferences--> Users--> Login Items shows nothing suspicious
Activity Viewer also doesn't show anything obviously chewing up CPU cycles or RAM (well, apart from the usual OS X native processes).
Next Steps
- going to reconfirm free space on drive
- attempt to check if a second user account shows same symptoms
- attempt to see if computer still acts up when disconnected from internet
(the "attempt" bit is due to the user being ...challenging... when it comes to technology, and having them troubleshoot, e.g., when offline and unable to talk to me isn't likely to go well)
If all else fails, she'll either have to cart it off to an AASP or wait until I'm in town again mid-April...
Anyone have suggestions for items not covered above?
I've been trying to remotely troubleshoot a friend's iMac (24-inch, mid-2007, 6gb RAM, ATI Radeon HD 2600 Pro 256mb).
Nearing my wit's end, I thought i'd open it up to suggestions in case I haven't thought of something.
She has been running 10.9.5. Since nothing seemed to improve performance, we upgraded to El Capitan. The computer is running *slightly* better, but still not functional.
The SPOD is pretty much constant.
Non-specific to any particular App.
Mail seems to be the worst affected, but Pages 5 and Photoshop CS4 also unusable, Finder frequently locked up with SPOD.
A wait of anywhere from 30 secs to several minutes before control is returned to user, and then only briefly.
HD is not original: it's a hybrid that was installed a year ago to replace a failed stock HD.
HD has sufficient free space.
Troubleshooting has included removing all USB devices except Apple stock keyboard and a Microsoft scroll mouse (in use since forever, not a new addition - she's given away the stock Apple mouse, so we can't easily rule out that device).
USB hub (old 4-port) was recently replaced with a new 10-port USB 3.0 hub, but the performance issues predate this hardware.
Internet connection is a 50-megabit Cable (Eastlink).
Disk Utility has checked the HD (while in Recovery mode): minor problems reported and fixed; subsequent runs report no problems. SMART status ok.
All software updated.
Malwarebytes run
Examination of /Application Support/, /Internet Plug-ins/ , /LaunchAgents/, Launch Daemons/, /PreferencePanes/, /Startup Items/ show nothing obvious.
System Preferences--> Users--> Login Items shows nothing suspicious
Activity Viewer also doesn't show anything obviously chewing up CPU cycles or RAM (well, apart from the usual OS X native processes).
Next Steps
- going to reconfirm free space on drive
- attempt to check if a second user account shows same symptoms
- attempt to see if computer still acts up when disconnected from internet
(the "attempt" bit is due to the user being ...challenging... when it comes to technology, and having them troubleshoot, e.g., when offline and unable to talk to me isn't likely to go well)
If all else fails, she'll either have to cart it off to an AASP or wait until I'm in town again mid-April...
Anyone have suggestions for items not covered above?
via ehMac.ca http://ift.tt/1mTpZbB
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